Why UCEC
By Mark Inboden
You may have thought I made a typo by not inserting a question mark in the title. In fact, it is not a typo, but a statement that I'll explain below.
As the President/CEO, it is my job to think about UCEC five to 10 years down the road. My focus must be on “Why” we do things, and not “How” we do things.
I read a lot of articles that support this notion (Check out the end of the post for links to two of them). The main thread I see is that focusing on “Why” is more customer oriented, and “How” is internally focused. When I look at any situation that is brought to me, I try to step back and ask, “Why are we doing this in the first place?’’ before I proffer a “How to” fix it solution. I ask myself what needs to be accomplished for our customers, and why this is a “How to” problem for us. This type of thinking has led us to engage customers differently and to make our “How to’s” much more efficient.
No matter what role you are in at your place of business, try looking at things from a “Why” perspective. You might see that your "How to” thinking is preventing you from focusing on your end customer.
Here are two links for additional reading :
Moving from a "How" to a "Why" Company
How Great Leaders Inspire Action
Mark is President and CEO of UCEC.
More Leadership Inspiration
Happy New Year! I hope you all enjoy this special time of year with your loved ones and friends. I am very excited about what’s in store for 2018, and for the opportunity to work with all of you to make it happen. Thank you to our customers, vendors and employees!
Whew! It's been quite the ride in 2017 with a very busy shop, working with talented co-workers and of course, the reason for what we do: creating our valued customers' electrical control panels. Here's a look back and a few stories that made our year.
Our customers often bring us cutting-edge challenges—and we love it! Recently, one of our vendor partners CPI came to us with a project we couldn’t resist. CPI’s customer wanted to revamp the HMI (Human-Machine Interface) screens that are installed in each of their electrical control panels at a large beverage canning facility. (Side note: UCEC is fortunate to work with many partners. Meet more of our vendor partners here, here and here.)
What's ahead in the New Year for UCEC? We're glad you asked!
Ever wonder why some people are always happy? Do you wonder why some athletes always seem to win? As someone who is always looking to improve, I believe that one of the biggest factors is the ability to Think Well.
Editor's Note: This fall, we published a series of posts about how UCEC is preparing for the future. We heard from our Executive and Management teams, and after reading their vision for UCEC's next chapter, we're pretty jazzed for what's ahead. Below, please find the entire series.
Growing up, my family was a model “use it up, wear it out, make it do or do without” type of clan. Throwing things away was not an option. It’s a character trait I’ve passed on to my kids, and also one I’m proud to say that UCEC observes whenever possible.
What does the UCEC customer of the future look like? One things is sure: they are getting younger! From newly minted engineers to mid-career engineers to factory management teams, our median customer age is skewing downward.
Last Saturday morning as I waited in the lobby of my hotel in California, something very small moving on the floor caught my eye. It was an ant, and the ant seemed to be “trapped” on a 12-inch-square light-colored tile.
In October, UCEC will celebrate its 60th anniversary.
From the beginning, the founder of UCEC, Howard Lacy, felt that he could make a better control panel at a better value than the control panels he was purchasing from others. My father-in-law, Chris Kitsos, took this concept beyond the municipal markets, and provided even better control panels and customer service to the private industry. It is amazing to think about how far UCEC and industrial control panels have come since 1958. We can all be proud of the role UCEC has played as a leader in our industry.
Happy New Year! I hope you all enjoy this special time of year with your loved ones and friends. I am very excited about what’s in store for 2018, and for the opportunity to work with all of you to make it happen. Thank you to our customers, vendors and employees!
Whew! It's been quite the ride in 2017 with a very busy shop, working with talented co-workers and of course, the reason for what we do: creating our valued customers' electrical control panels. Here's a look back and a few stories that made our year.
Our customers often bring us cutting-edge challenges—and we love it! Recently, one of our vendor partners CPI came to us with a project we couldn’t resist. CPI’s customer wanted to revamp the HMI (Human-Machine Interface) screens that are installed in each of their electrical control panels at a large beverage canning facility. (Side note: UCEC is fortunate to work with many partners. Meet more of our vendor partners here, here and here.)
What's ahead in the New Year for UCEC? We're glad you asked!
Ever wonder why some people are always happy? Do you wonder why some athletes always seem to win? As someone who is always looking to improve, I believe that one of the biggest factors is the ability to Think Well.
Editor's Note: This fall, we published a series of posts about how UCEC is preparing for the future. We heard from our Executive and Management teams, and after reading their vision for UCEC's next chapter, we're pretty jazzed for what's ahead. Below, please find the entire series.
Growing up, my family was a model “use it up, wear it out, make it do or do without” type of clan. Throwing things away was not an option. It’s a character trait I’ve passed on to my kids, and also one I’m proud to say that UCEC observes whenever possible.
What does the UCEC customer of the future look like? One things is sure: they are getting younger! From newly minted engineers to mid-career engineers to factory management teams, our median customer age is skewing downward.
Last Saturday morning as I waited in the lobby of my hotel in California, something very small moving on the floor caught my eye. It was an ant, and the ant seemed to be “trapped” on a 12-inch-square light-colored tile.
In October, UCEC will celebrate its 60th anniversary.
From the beginning, the founder of UCEC, Howard Lacy, felt that he could make a better control panel at a better value than the control panels he was purchasing from others. My father-in-law, Chris Kitsos, took this concept beyond the municipal markets, and provided even better control panels and customer service to the private industry. It is amazing to think about how far UCEC and industrial control panels have come since 1958. We can all be proud of the role UCEC has played as a leader in our industry.