We all know what good customer service feels like, sounds like and acts like. Good customer service can’t be faked. It’s that great feeling when you walk away from a transaction with a business and think: “That company values me and my business. They took good care of me and helped me with what I needed.”
Read MoreStaffing our shop is an important job here at UCEC. We want to have fully-trained expert craftsmen and craftswomen ready to go for our upcoming projects. At the same time, we need to make sure that today’s electrical control panel projects are fully staffed. We can’t under-hire or over-hire. We don’t hire for peaks and valleys—we want to employ people who want a career, not a job.
Read MoreWhat does the UCEC customer of the future look like? One things is sure: they are getting younger! From newly minted engineers to mid-career engineers to factory management teams, our median customer age is skewing downward.
Read MoreWe’re kicking off a new blog series today called “UCEC: Future Ready.” You’ll hear from six of us on the Executive and Management teams about how UCEC is positioned for the years ahead. Of course, no company can predict the future, but we approach future planning very seriously and consider multiple business aspects with careful diligence.
Read MoreLast Saturday morning as I waited in the lobby of my hotel in California, something very small moving on the floor caught my eye. It was an ant, and the ant seemed to be “trapped” on a 12-inch-square light-colored tile.
Read MoreOur blog regularly features our leaders and employees in photos and videos. We've even done a virtual "shop tour." We want our customers to feel comfortable visiting their projects.
Read MoreThere are seven people on our Quoting Team, and between us, we have 140 years of experience! That’s a lot of panels over the years. Even with all of this experience, when a quote comes into UCEC, we approach it like a team. We know our customers need their quotes back quickly.
Read MoreI recently attended a seminar on the Industrial Internet of Things (IIoT). Sponsored by Rexel and Rockwell Automation*, the seminar was attended by folks who work in and design systems for “the connected enterprise.” I ran into several engineering firms we work with, in addition to UCEC customers and vendors. IIoT is a real game changer in our industry with the advantages of reduced costs, faster installation and real-time data.
Read More![[UCEC: Future Ready] Helping Our Customers, Today and Tomorrow](https://images.squarespace-cdn.com/content/v1/52d418f3e4b05a9b62c01b97/1508254082259-BKJ2M83SR4ZSMGWIUL26/UCEC-4.jpg)
![[UCEC: Future Ready] A Workforce for Tomorrow](https://images.squarespace-cdn.com/content/v1/52d418f3e4b05a9b62c01b97/1507815940464-66KXPQSFZPG6ENBOG9LA/IMG_9051.JPG)
![[UCEC: Future Ready] Looking Ahead to the Customer of Tomorrow](https://images.squarespace-cdn.com/content/v1/52d418f3e4b05a9b62c01b97/1507230162027-A877QNCUW5VW855RIAHM/20170510_095743.jpg)
